Article ID: 319727 - Last Review: October 2, 2003 - Revision: 3.1

OL2000: Files That Are Generated in RTF Display Attachments as Blank Icons

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This article was previously published under Q319727
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SYMPTOMS

E-mail messages that are saved in Rich Text Format (RTF) may show attachments as a blank icon. This problem only occurs if both Outlook and Microsoft Word are running.
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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
276367  (http://support.microsoft.com/kb/276367/EN-US/ ) OFF2000: How to Obtain the Latest Office 2000 Service Pack
The German-language version of this fix should have the following file attributes or later: 
   Date          Time    Size        File name
   ---------------------------------------------------
   15-Dec-2000   15:06   8,039,424   Outlook_admin.msp
   15-Dec-2000   14:56   2,759,680   Outlook.msp
After the fix is installed, the following files will have the listed attributes or later: 
  Date           Time   Version        Size        File name
   ----------------------------------------------------------------
   15-Dec-2000   14:56   1.0.3.27         43,520   Bjablr32.dll     
   15-Dec-2000   14:56   3.2.0.26         49,152   Bjlog32.dll      
   15-Dec-2000   14:56   1.0.3.27         95,232   Bjsrch32.dll     
   15-Dec-2000   14:56   5.5.2652.65     722,704   Cdo.dll          
   15-Dec-2000   14:56   9.0.4506        122,931   Contab32.dll
   15-Dec-2000   14:56   1.0.3.27        183,808   Emablt32.dll     
   15-Dec-2000   14:56   5.5.3142.0      154,112   Emsabp32.dll
   15-Dec-2000   14:56   5.5.3144.0      602,384   Emsmdb32.dll
   15-Dec-2000   14:56   5.5.3141.0      135,440   Emsui32.dll
   15-Dec-2000   14:56   9.0.4201         86,067   Envelope.dll     
   15-Dec-2000   14:56   5.5.3147.0      553,232   Exsec32.dll
   15-Dec-2000   14:56   9.0.3508        192,561   Mimedir.dll      
   15-Dec-2000   14:56   5.5.3145.0      631,296   Msmapi32.dll
   15-Dec-2000   14:56   5.5.3138.0      528,656   Mspst32.dll
   15-Dec-2000   14:56   9.0             196,661   Oladd.fae
   15-Dec-2000   14:56   N/A             767,540   Olexchng.aw
   15-Dec-2000   14:56   N/A              32,272   Olsec9.chm
   15-Dec-2000   14:56   N/A             191,723   Olxchng9.chm
   15-Dec-2000   14:56   5.5.3134.0      462,336   Omi9.dll_0001
   15-Dec-2000   14:56   5.5.3134.0      552,448   Omint.dll_0001
   15-Dec-2000   14:56   N/A             112,128   Out2ksec.mst
   15-Dec-2000   14:56   8.30.3145.0     798,992   Outex.dll        
   15-Dec-2000   14:56   N/A           1,826,670   Outlhlp.aw_0001
   15-Dec-2000   14:56   9.0.4813      5,328,946   Outllib.dll      
   15-Dec-2000   14:56   9.0.4813      1,761,330   Outllibr.dll     
   15-Dec-2000   14:56   9.0             372,787   Pstprx32.dll_0002
   15-Dec-2000   14:56   9.0.4307         73,772   Rm.dll           
   15-Dec-2000   14:56   9.0.4201         65,586   Sendto9.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).
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APPLIES TO
  • Microsoft Outlook 2000 Standard Edition
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Keywords: 
kboffice2000sp3fix kbbug kbfix kboffice2000presp3fix KB319727
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