OL2000: Outlook Displays a New Contact Name Incorrectly

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This article was previously published under Q319767

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SYMPTOMS

If you click the Address Book button, right-click a name, and then click Add to Personal Address Book in a new contact, the contact's name appears as "Last, Last" (without quotation marks) instead of "Last, First" (without quotation marks) in the Full Name box. But, if you click Save and Close, the contact's name appears correctly as "Last, First" in your Contact folder.

If you try to add a new contact with the same last name as a contact that you already have, you receive a prompt that gives you the Add anyway option and the Update with the new information option. If you click Add anyway, Microsoft Outlook creates two entries with the correct contact information. If you click Update, the contact information from both contacts are merged into one contact.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 (http://support.microsoft.com/kb/276367/EN-US/ ) OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:

     Date         Time              Size   File name
   -------------------------------------------------------
   03-Apr-2002  19:18               1,804  Hotfix.txt
   03-Apr-2002  14:32           2,649,088  Outlook.msp
   03-Apr-2002  14:39           7,719,936  Outlook_admin.msp
   06-Jul-2001  08:11               2,882  Readme.txt

The German-language version of this fix should have the following file attributes or later:

   
   Date         Time                Size   File name
   -------------------------------------------------------
   03-Apr-2002  19:24               1,804  Hotfix.txt
   03-Apr-2002  14:54           2,966,528  Outlook.msp
   03-Apr-2002  15:01           8,134,656  Outlook_admin.msp
   06-Jul-2001  08:11               2,882  Readme.txt

After the hotfix is installed, the following files will have the listed attributes or later.

For the English-language version of this fix:

   Date         Time   Version             Size   File name
   --------------------------------------------------------------
   14-Jun-2000  20:11  1.0.3.27           41,472  Bjablr32.dll
   14-Jun-2000  20:12  3.2.0.27           61,952  Bjlog32.dll
   09-Jan-2001  00:37  1.0.3.28           98,304  Bjsrch32.dll
   19-Jun-2000  21:49  5.5.2652.65       716,560  Cdo.dll
   19-Jun-2000  21:12  5.5.2652.65       808,720  Cdo.dll_0004
   02-Dec-2001  05:00  9.0.0.5930        127,027  Contab32.dll_0002
   14-Jun-2000  20:14  1.0.3.27          183,808  Emablt32.dll
   31-Aug-2000  22:43  5.5.3142.0        154,112  Emsabp32.dll_0005
   05-Oct-2001  13:33  5.5.3165.0        594,192  Emsmdb32.dll_0005
   02-Jun-2001  04:15  5.5.3159.0        131,344  Emsui32.dll_0005
   02-Jun-2000  13:45  9.0.0.4201         86,067  Envelope.dll
   19-Dec-2001  02:19  5.5.3167.0        540,944  Exsec32.dll_0005
   05-Apr-2000  22:02  9.0.0.4005        192,561  Mimedir.dll
   03-Apr-2002  03:04  5.5.3169.0        792,576  Msmapi32.dll_0001
   03-Apr-2002  03:01  5.5.3169.0        623,104  Msmapi32.dll_0002
   08-Jul-2000  06:07  5.5.3138.0        602,384  Mspst32.dll_0004
   08-Jul-2000  06:03  5.5.3138.0        528,656  Mspst32.dll_0005
   01-Feb-2000  04:26  9.0.0.3731        196,661  Oladd.fae
   23-May-2000  18:20                    150,690  Olexchng.aw
   30-May-2000  21:53                     26,643  Olsec9.chm
   23-May-2000  02:35                    170,617  Olxchng9.chm
   08-Feb-2001  20:17  5.5.3153.0        454,144  Omi9.dll_0001
   08-Feb-2001  20:21  5.5.3153.0        548,352  Omint.dll_0001
   06-Jun-2001  20:05                    129,024  Out2ksec.mst
   13-Nov-2001  14:45  8.30.3165.0       782,608  Outex.dll
   24-May-2000  02:19                    554,068  Outlhlp.aw_0001
   03-Apr-2002  02:45  9.0.0.6328      5,337,138  Outllib.dll
   01-Sep-2001  03:02  9.0.0.5630      1,675,315  Outllibr.dll
   26-Mar-2002  08:08  9.0.6321.0        368,691  Pstprx32.dll_0002
   22-Jun-2001  01:01  9.0.0.5421         73,772  Rm.dll
   02-Jun-2000  14:30  9.0.0.4201         65,586  Sendto9.dll<BR/>

For the German-language version of this fix:

   Date         Time   Version             Size   File name
   --------------------------------------------------------------
   06-Oct-2000  02:06  1.0.3.27           43,520  Bjablr32.dll
   14-Jun-2000  20:12  3.2.0.27           61,952  Bjlog32.dll
   26-Jun-2001  02:51  1.0.3.28          102,400  Bjsrch32.dll
   19-Jun-2000  22:02  5.5.2652.65       722,704  Cdo.dll
   19-Jun-2000  21:18  5.5.2652.65       814,864  Cdo.dll_0004
   16-Nov-2000  05:22  9.0.0.4715        135,218  Contab32.dll_0002
   14-Jun-2000  20:14  1.0.3.27          183,808  Emablt32.dll
   24-Oct-2000  17:51  5.5.3142.0        154,112  Emsabp32.dll_0005
   19-Nov-2001  19:54  5.5.3165.0        602,384  Emsmdb32.dll_0005
   26-Jun-2001  02:58  5.5.3159.0        135,440  Emsui32.dll_0005
   02-Jun-2000  13:45  9.0.0.4201         86,067  Envelope.dll
   26-Jun-2001  02:59  5.5.3156.0        553,232  Exsec32.dll_0005
   05-Apr-2000  22:02  9.0.0.4005        192,561  Mimedir.dll
   26-Jun-2001  02:33  5.5.3157.0        800,768  Msmapi32.dll_0001
   26-Jun-2001  03:00  5.5.3157.0        631,296  Msmapi32.dll_0002
   03-Aug-2000  23:09  5.5.3138.0        602,384  Mspst32.dll_0004
   03-Aug-2000  23:15  5.5.3138.0        528,656  Mspst32.dll_0005
   01-Feb-2000  04:26  9.0.0.3731        196,661  Oladd.fae
   02-Jun-2000  00:34                    767,540  Olexchng.aw
   06-Jun-2000  04:06                     32,272  Olsec9.chm
   06-Jun-2000  01:42                    191,723  Olxchng9.chm
   26-Jun-2001  03:02  5.5.3153.0        462,336  Omi9.dll_0001
   26-Jun-2001  03:02  5.5.3153.0        552,448  Omint.dll_0001
   06-Jun-2001  20:05                    129,024  Out2ksec.mst
   26-Jun-2001  03:06  8.30.3157.0       798,992  Outex.dll
   06-Jun-2000  22:41                  1,826,670  Outlhlp.aw_0001
   03-Apr-2002  02:45  9.0.0.6328      5,337,138  Outllib.dll
   15-Jun-2001  04:47  9.0.0.5414      1,761,330  Outllibr.dll
   25-May-2001  00:58  9.0.5324.0        368,690  Pstprx32.dll_0002
   07-Jul-2000  21:41  9.0.0.4307         73,772  Rm.dll
   02-Jun-2000  14:30  9.0.0.4201         65,586  Sendto9.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

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