Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
"The address list could not be displayed" error message when you use your Contacts to address a new message in Outlook
Article ID: 319901 - View products that this article applies to.
This article was previously published under Q319901
If you attempt to address a new message from your Contacts, you may receive the following error message:
The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Outlook Help.
This behavior can occur if the Microsoft Outlook Address Book is damaged.
To resolve this issue, remove and reinstall the Outlook Address Book. To do this:
For additional information about how to troubleshoot the Address Book in Outlook, click the following article number to view the article in the Microsoft Knowledge Base:
287563For additional information about user profiles and information services in Outlook, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/287563/ )Contact information does not appear in Address Book
(http://support.microsoft.com/kb/289467/ )User profiles and information services