OL2002: A New Custom Form Opens Behind Outlook 2002

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This article was previously published under Q319932

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SYMPTOMS

If you open a custom form that uses CDO (Collaboration Data Objects) in Outlook 2002, the custom form appears in the background and Outlook 2002 remains in the foreground.

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CAUSE

This problem occurs because the CDO methods that activate the dialog box with the following message cause a z-order issue that resets the focus to the Outlook Frame window:

A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this

If the Outlook object model activates the same dialog box with the same message, the problem does not occur.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date           Time  Version    Size       File name     
   -------------------------------------------------------
   08-Mar-2002  19:18                  2,633,420  Outlook.msp
   08-Mar-2002  19:18                  4,644,728  Outlook_admin.msp

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time   Version             Size   File name
   --------------------------------------------------------------
   23-Jan-2002  13:32  10.0.3716         342,344  Exsec32.dll      
   11-Jan-2002  15:59  10.0.3708         534,856  Outlcm.dll       
   07-Mar-2002  21:35  10.0.3905       6,306,120  Outllib.dll      
   20-Dec-2001  09:44  10.0.3618          92,488  Outlmime.dll     
   02-Feb-2002  16:14  10.0.3729         117,064  Outlph.dll       
   29-Nov-2001  02:21  10.0.3527          47,432  Recall.dll

Additionally, you must enable the following registry key for this fix

HKCU\Software\Microsoft\Office\10.0\Outlook\Options CDO_Focus = 1

where CDO_Focus is a DWORD value.

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To work around this problem, use the Outlook object model in your custom forms for the property that you need instead of using CDO. The following example demonstrates the use of the Outlook object model for the property instead of CDO:

Using CDO:

MAPI.Session.CurrentUser

Using the Outlook object model:

Item.Session.CurrentUser

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

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