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XADM: The Performance Monitor Counter for Active Users Is Not Accurate

Article ID: 319937 - View products that this article applies to.

This article was previously published under Q319937

SYMPTOMS

The Exchange 2000 Service Pack 2 (SP2) information store may not correctly update the following Performance Monitor counters:

MSExchangeIS - Active Connection Count
MSExchangeIS - Active User Count

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CAUSE

This problem may occur if the counters are incorrectly reset to 0. This reset provides incorrect results.

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To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378

(http://support.microsoft.com/kb/301378/EN-US/ )

XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: Messaging Database (MDB)

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File name	Version
Davex.dll	6.0.5770.82
Dsaccess.dll	6.0.5770.82
Dscmsg.dll	6.0.5770.82
Excdo.dll	6.0.5770.82
Exmgmt.exe	6.0.5770.82
Exoledb.dll	6.0.5770.82
Exprox.dll	6.0.5770.82
Exres.dll	6.0.5770.82
Exsp.dll	6.0.5770.82
Exwmi.dll	6.0.5770.82
Jcb.dll	6.0.5770.82
Mad.exe	6.0.5770.82
Mdbmsg.dll	6.0.5770.82
Mdbsz.dll	6.0.5770.82
Phatcat.dll	6.0.5770.82
Store.exe	6.0.5770.82

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.

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STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

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