Article ID: 320111 - View products that this article applies to.
This article was previously published under Q320111
When you use antivirus software to scan the files that make up Microsoft SharePoint Portal Server 2001 or Microsoft Office SharePoint Portal Server 2003 and the Microsoft Exchange Server information store that SharePoint Portal Server uses to store files for the portal, you may receive error messages similar to (but not limited to) the following:
The document could not be checked out, because of the error (0x80040e92):
No description was found for this error.
The document you are attempting to check in is currently in use.
This behavior can occur because antivirus software frequently locks files while scanning files and folders, and this may produce a wide range of unpredictable results for SharePoint Portal Server.
To resolve this behavior, configure your antivirus software so that it does not scan the following files and folders:
Note Typically, this is drive C.
Additionally, you must consider:
65416Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
(http://support.microsoft.com/kb/65416/ )Hardware and software vendor contact information, A-K
(http://support.microsoft.com/kb/60781/ )Hardware and software vendor contact information, L-P
(http://support.microsoft.com/kb/60782/ )Hardware and software vendor contact information, Q-Z
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/287309/ )Error message: The process cannot access the file because it is being used by another process
(http://support.microsoft.com/kb/263908/ )Information store crash in EcReplFolderMessagesUnpack
(http://support.microsoft.com/kb/317482/ )Information store does not start after you install Exchange 2000 Server Service Pack 1
(http://support.microsoft.com/kb/318627/ )Virus scanning API does not work in SharePoint Portal Server