Adobe Acrobat .pdf documents may not print correctly in a Terminal Services session or after you use Fast User Switching in Windows XP

Article translations Article translations
Article ID: 320172 - View products that this article applies to.
This article was previously published under Q320172
Expand all | Collapse all

On This Page


When you print an Adobe Acrobat Portable Document Format (.pdf) file, the page layout is correct. However, the text is printed as squares. You may experience this symptom when one of the following conditions is true:
  • You log on to the computer as another user by using Fast User Switching.
  • You try to print the Adobe Acrobat .pdf file in a Terminal Services session.


This problem occurs because the print spooler runs as session0. Terminal Services sessions and Fast User Switching log ons run in a different session ID. The print spooler cannot access the font because the font is in another session.


Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP 32-Bit Edition
   Date         Time   Version      Size     File name
   17-Apr-2002  20:49  5.1.2600.42  235,008  Gdi32.dll
Windows XP 64-Bit Edition
   Date         Time   Version      Size     File name   Platform
   17-Apr-2002  20:50  5.1.2600.42  848,896  Gdi32.dll   IA-64
   17-Apr-2002  20:49  5.1.2600.42  231,424  Wgdi32.dll  x86


To work around this problem, follow these steps:
  1. Click Start, and then click Printers and Faxes.
  2. Right-click your local printer, and then click Properties.
  3. On the Advanced tab, click to clear the Enable advanced printing features check box.
The document is rendered by the Adobe Acrobat process. Therefore, the print spooler does not have to have access to the font.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was corrected in Windows XP Service Pack 1.


For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates


Article ID: 320172 - Last Review: October 26, 2006 - Revision: 1.5
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
kbautohotfix kbhotfixserver kbqfe kbtermserv kbclient kbprint kbuser kbperformance kbremoting kbqfe kbbug kbfix kbshell kbwinxpsp1fix KB320172

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from