Article ID: 320172 - View products that this article applies to.
This article was previously published under Q320172
When you print an Adobe Acrobat Portable Document Format (.pdf) file, the page layout is correct. However, the text is printed as squares. You may experience this symptom when one of the following conditions is true:
This problem occurs because the print spooler runs as session0. Terminal Services sessions and Fast User Switching log ons run in a different session ID. The print spooler cannot access the font because the font is in another session.
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/ )How to Obtain the Latest Windows XP Service Pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP 32-Bit Edition
Date Time Version Size File name --------------------------------------------------- 17-Apr-2002 20:49 5.1.2600.42 235,008 Gdi32.dll
Windows XP 64-Bit Edition
Date Time Version Size File name Platform -------------------------------------------------------------- 17-Apr-2002 20:50 5.1.2600.42 848,896 Gdi32.dll IA-64 17-Apr-2002 20:49 5.1.2600.42 231,424 Wgdi32.dll x86
To work around this problem, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was corrected in Windows XP Service Pack 1.
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 320172 - Last Review: October 26, 2006 - Revision: 1.5
Contact us for more help