Article ID: 320226 - View products that this article applies to.
This article was previously published under Q320226
When you try to log on to Yahoo! Messenger, your computer may become unstable, or you may receive the following error message:
If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:
Crash caused by YUPDATER.EXE!0x0000db4b -> Crash caused by YUPDATER.EXE!0x0000db4b
App Name App Version Module Name Module Version Offset ---------------------------------------------------------------- yupdater.exe 22.214.171.124 ntdll.dll 5.1.2600.0 00017f26
This issue may occur if Yahoo! Updater stops responding (hangs) when you log on to Yahoo! Messenger.
To resolve this issue, obtain and install the latest version of Yahoo! Messenger from either of the following Yahoo! Web sites:
http://www.yahoo.com/Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact Yahoo!, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(http://support.microsoft.com/kb/65416/EN-US/ )Hardware and Software Third-Party Vendor Contact List, A-K
(http://support.microsoft.com/kb/60781/EN-US/ )Hardware and Software Third-Party Vendor Contact List, L-P
(http://support.microsoft.com/kb/60782/EN-US/ )Hardware and Software Third-Party Vendor Contact List, Q-Z
Article ID: 320226 - Last Review: April 30, 2002 - Revision: 1.0