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"This program has performed an illegal operation and will be shut down" error message when you start Visio 2002 Service Release 1 (SR-1)

Article ID: 320227 - View products that this article applies to.

This article was previously published under Q320227

SYMPTOMS

When you start Microsoft Visio 2002 Service Release 1 (SR-1), you may receive the following error message:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:

VISIO caused an invalid page fault in GDIPLUS.DLL at 0167:00455af9.

NOTE: The actual memory address may vary.

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CAUSE

This error may occur when the following conditions are true:

You are running Microsoft Windows 98 or Microsoft Windows 98 Second Edition (SE) as your operating system.

-and-
Windows is using Ole32.dll version 4.71.3328.0, dated March 29, 1999.

-and-
Microsoft Visio 2002 SR-1 was installed or applied as a service release (patch), which uses Gdiplus.dll version 3099.

NOTE: Microsoft Visio 2002 Service Release 1 (SR-1) is the current release of the retail product. Additionally, Visio 2002 SR-1 is also available as a download patch that you can apply to an existing installation of Microsoft Visio 2002.

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RESOLUTION

Service pack information

This problem is corrected in Visio 2002 Service Pack 2.

To resolve this problem, obtain the latest service pack for Visio 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

867749

(http://support.microsoft.com/kb/867749/ )

How to obtain the latest Visio 2002 Service Pack

Hotfix information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. To resolve this problem immediately, download this fix from one of the following Microsoft Office Download Center links:

http://office.microsoft.com/downloads/2002/Q320227.aspx

(http://office.microsoft.com/downloads/2002/Q320227.aspx)

http://microsoft.com/downloads/details.aspx?FamilyId=76BC8C30-9E1F-4C16-8855-9675184BA83F&displaylang=en

(http://microsoft.com/downloads/details.aspx?FamilyId=76BC8C30-9E1F-4C16-8855-9675184BA83F&displaylang=en)

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time      Version        Size     File name     
   ---------------------------------------------------------
   07-MAY-2002  15:05:33  5.0.2809.2400  987,392  Q320227.exe

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time      Version        Size       File name   
   ------------------------------------------------------------
   19-APR-2002  11:48:05  5.1.3100.0     1,710,392  GdiPlus.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Visio 2002 Service Pack 2.

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MORE INFORMATION

For additional information about Visio 2002 Service Release 1 (SR-1), click the following article numbers to view the articles in the Microsoft Knowledge Base:

310474

(http://support.microsoft.com/kb/310474/ )

Visio2002: How to obtain and install Visio 2002 Service Release 1

310463

(http://support.microsoft.com/kb/310463/ )

Visio2002: List of issues fixed in Visio 2002 Service Release 1

For additional information about another issue that can cause an error in GDIPlus.dll, click the following article number to view the article in the Microsoft Knowledge Base:

309455

(http://support.microsoft.com/kb/309455/ )

Fatal error in GDIPlus.dll when you start Visio 2002 or Visio 2003

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