You receive a "The custom dictionary <Filename> is not available " error message when you use the Portuguese (Brazilian) proofing tools in Word

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Article ID: 320278 - View products that this article applies to.
This article was previously published under Q320278
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SYMPTOMS

When you use the Portuguese (Brazilian) proofing tools and add an entry to the Custom.dic file that contains the at sign (@), you receive the following error message:
The custom dictionary filename is not available.
This error message occurs whether you add the at sign by itself, or as part of a longer string, such as an e-mail address.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Word 2002
   Date         Time   Version   Size     File name
   --------------------------------------------------------
   05-Apr-2002  13:05             63,488  Lpk.msp
   05-Apr-2002  13:05            154,624  Lpk_Admin.msp
   05-Apr-2002  13:11            176,128  Mssp3pb.msp
   05-Apr-2002  13:15            256,000  Mssp3pb_Admin.msp
   05-Apr-2002  13:13              2,964  Readme.txt
				
Word 2000
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   02-Apr-2003  00:52                  1,214,976  Lpkcd3ff.msp
   02-Apr-2003  00:47                  1,096,192  Lpkcd3op.msp
   02-Apr-2003  00:20                  1,275,904  Mssp3pbff.msp
   02-Apr-2003  00:07                  1,158,144  Mssp3pbop.msp
   15-Apr-2003  03:02                  6,306,816  Ptk.msp
   15-Apr-2003  03:12                  6,309,888  Ptkff.msp
 
				
After the hotfix is installed, the following files will have the listed attributes or later:

Word 2002
   Date         Time   Version    Size     File name
   ---------------------------------------------------
   22-Mar-2002  06:53  7.0.0.27   434,176  Mssp3pb.dll
				
Word 2000: Installed with Portuguese Language Pack (LPK) or Portuguese Office
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   15-Feb-2001  14:52                  1,336,400  Mssp3en.lex
   12-Aug-2002  13:02  7.0.0.28          487,482  Msspell3.dll 
 
				
Word 2000: Installed with Portuguese Proofing Tools (PTK)
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   15-Sep-2000  22:05                  3,993,607  Msgr2en.lex
   19-Oct-2001  16:51  7.0.0.9         1,155,072  Msgr2pb.dll
   05-Dec-2002  12:10  3.0.0.35        1,564,672  Msgrit32.dll
   25-Apr-2002  16:52  1.0.1.9           856,064  Msgrsw32.dll
   13-Nov-2001  19:35                  2,728,382  Msgr_sw.lex
   28-Feb-2003  18:08  1.7.0.82          364,603  Mspfr32.dll
   16-Jan-2003  13:51  5.6.1.4           118,784  Msphu32.dll
   25-Mar-2003  01:07                    363,359  Mssp3en.lex_eng
   15-Feb-2001  15:52                  1,336,400  Mssp3en.lex_ptb
   19-Mar-2003  22:26                    562,355  Mssp3ena.lex
   17-Oct-2000  18:05  1.0.0.32          323,584  Msspell3.dll_ita
   12-Aug-2002  14:02  7.0.0.28          487,482  Msspell3.dll_ptb
   29-Jan-2003  20:38  7.0.0.16          311,296  Msthel32.dll
 
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 320278 - Last Review: February 27, 2014 - Revision: 2.6
APPLIES TO
  • Microsoft Word 2002 Standard Edition
  • Microsoft Word 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbbug kberrmsg kbfix kboffice2000presp3fix kboffice2000sp3fix kbofficexppresp2fix kbofficexpsp2fix kbqfe kbhotfixserver KB320278

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