Scan Function May Not Work On USB Multifunction Printers

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View products that this article applies to.

This article was previously published under Q320549

SYMPTOMS

When you try to scan an image on a Universal Serial Bus (USB) multifunction printer/scanner device, the scan may not succeed.

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CAUSE

Usbscan.sys may not work on composite-type USB devices. It assumes that the scan interface is the first interface on the device, and if that is not true, it does not load properly.

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix, you must have installed Windows XP without a service pack. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version      Size    File name    Platform
   --------------------------------------------------------------
   26-Apr-2002  21:05  5.1.2600.43  14,208  Usbscan.sys  Intel

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Windows 2000

Service Pack Information

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/ ) How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size    File name    Platform
   ----------------------------------------------------------------
   03-Jun-2002  15:53  5.0.2195.5847  12,592  Usbscan.sys  Intel

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

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MORE INFORMATION

Microsoft recommends that independent Hardware Vendors (IHVs) build composite USB multifunctional printers. For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes and restart your computer only one time, click the following article number to view the article in the Microsoft Knowledge Base:

296861 (http://support.microsoft.com/kb/296861/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot

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