FIX: You cannot permanently delete messages in an Archive.pst file

View products that this article applies to.

This article was previously published under Q320673

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SYMPTOMS

If you use the AutoArchive feature to permanently delete messages in an Archive.pst file, the messages are not deleted and remain in the Archive folder.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date        Time    Size      File name     
   -----------------------------------------------
   01-May-2002 19:40  2,244,196  Outlook.msp
   01-May-2002 20:36  4,075,520  Outlook_admin.msp

After the hotfix is installed, the English-language version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date        Time   Version      Size       File name     
   -------------------------------------------------------
   29-Apr-2002 14:47  10.0.4024.0    104,776  Envelope.dll
   23-Jan-2002 03:32  10.0.3716.0    342,344  Exsec32.dll
   11-Apr-2002 17:40  10.0.4009.0    534,856  Outlcm.dll
   29-Apr-2002 14:48  10.0.4024.0  6,306,120  Outllib.dll
   20-Dec-2001 21:44  10.0.3618.0     92,488  Outlmime.dll
   05-Feb-2002 18:14  10.0.3729.0    117,064  Outlph.dll
   29-Nov-2001 04:21  10.0.3527.0     47,432  Recall.dll

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WORKAROUND

To work around this problem, manually delete the messages that are in the Archive.pst file.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

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