Article ID: 320693 - Last Review: April 3, 2002 - Revision: 1.1

Error Message "Error 623: The System Could Not Find the Phone Book Entry for This Connection" When You Try to Make a VPN Connection

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SYMPTOMS

When you try to connect a virtual private network (VPN) connection in Network Connections, you may receive the following error message:

Error 623

The system could not find the phone book entry for this connection.

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CAUSE

You may receive this error message if the VPN connection is configured to use a dial-up connection that has been deleted.

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RESOLUTION

To work around this issue:

Click Start, click Control Panel, and then click Network and Internet Connections.
Click Network Connections.
Right-click the VPN connection, and then click Properties.
Click to select the Dial another connection first check box, and then click the appropriate dial-up connection. If there are no dial-up connections to select, you may have to create a dial-up connection and repeat these steps.

If your VPN connection does not require a dial-up connection, click to clear the Dial another connection first check box, and then click OK.