When you start Microsoft Outlook or you install Microsoft Office, you may receive the following error message:

Back to the top

This behavior may occur if both of the following conditions are true:

•	Corel WordPerfect Office 2002 is installed and then removed from the computer.
•	The Corel WordPerfect Office 2002 removal procedure removes Open Database Connectivity (ODBC) drivers from the computer.

As a result, the ODBC keys are missing from the Microsoft Windows registry. This is a known issue in Corel WordPerfect Office 2002.

Back to the top

Method 1

Install Microsoft Data Access Components (MDAC) 2.8. To obtain MDAC 2.8, visit the following MSDN Web site: For additional information about MDAC 2.8, visit the following Microsoft Web site:

Back to the top

Method 2

Step 1: Export the ODBC registry keys

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps. Note The computer that you are importing the registry keys from must use the same version of Microsoft Windows and be similar to or a duplicate of the computer that is experiencing the behavior that is described in the "Symptoms" section.

1.	Insert a floppy disk in the floppy disk drive of the computer whose ODBC registry keys you are exporting.
2.	Click Start, and then click Run.
3.	In the Open box, type regedit, and then click OK.
4.	Locate, and then click the following registry keys: HKEY_LOCAL_MACHINE\Software\ODBC HKEY_CURRENT_USER\Software\ODBC
5.	Follow these steps to export each registry key that you located in step 4: a. On the File menu, click Export. b. In the Save in box of the Export Registry File dialog box, click 3½ Floppy(A:), type a name for the file in the File name box, and then click Save. Note Make sure that you use a different name for each .reg file.
6.	Quit Registry Editor.

Step 2: Import the ODBC registry keys

1.	Insert the floppy disk that contains the .reg files in the floppy disk drive of the computer that is experiencing the behavior that is described in the "Symptoms" section.
2.	Start Microsoft Windows Explorer, and then locate the floppy disk drive.
3.	Double-click each .reg file that you created and saved to the floppy disk in the "Step 1: Export the ODBC registry keys" section.
4.	Click Yes when you are prompted to add information to the registry.
5.	Click OK when you receive the message that states that the information is successfully entered in the registry.

Step 3: Reinstall Office

1.	Restart the computer.
2.	Insert the Office CD-ROM in the CD-ROM or DVD-ROM drive, and then run Microsoft Office Setup.
3.	Click Repair Office, click Reinstall Office or click Repair errors in my Office installation, and then click Finish.

.

Back to the top

For more information about how to troubleshoot Error 1919 error messages in Office 2000, click the following article numbers to view the articles in the Microsoft Knowledge Base: For more information, visit the following Corel Corporation Web site: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Back to the top