One-Hour Delay Occurs During Startup with a USB Keyboard and PS/2 Mouse

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This article was previously published under Q320877

SYMPTOMS

Windows 2000 may stop responding (hang) for up to one hour during the startup process. This behavior may occur if you are using some USB keyboards that have an incorporated PS/2 mouse port, and a mouse is connected to the port on the keyboard.

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CAUSE

The delay occurs because of a longer response time for the chain of devices.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.w The English version of this fix should have the following file attributes or later:

   Date         Time   Version         Size    File name
   --------------------------------------------------------
   10-Apr-2002  16:19  5.00.2195.5568  48,816  I8042prt.sys

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WORKAROUND

You might be able to work around this problem by unplugging and then reconnecting the USB keyboard during the delay.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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MORE INFORMATION

This issue occurs approximately 5 percent of the time when you start your computer. When the problem occurs, the GUI-mode progress bar shows 12 completed bars. This is when I8042prt.sys detects the keyboard and mouse.

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot

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