Article ID: 320888 - Last Review: July 28, 2006 - Revision: 3.2

OL2002: Inbox Rules Are Not Visible After You Migrate to Outlook 2002 Service Pack 1

View products that this article applies to.

This article was previously published under Q320888

SYMPTOMS

Inbox Assistant (Rules Wizard in Microsoft Outlook 97) rules are not visible after you migrate to Outlook 2002 Service Pack 1 (SP-1).

NOTE: This problem occurs if the following conditions are true:

Rules that have actions that are server based continue to work even if they do not appear.
Rules that have actions that are client based (for example, rules that move items to your personal folders (.pst) file or rules that notifies the user of new messages) do not work.
If you use silent import for rules, all Inbox rules are lost.

Back to the top

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

The fix should have the following file attributes or later, and targets any language:

   Date         Time     Size      File name
   --------------------------------------------------
   12-Apr-2002  06:36   2,131,968  Outlook.msp
   12-Apr-2002  07:19   4,008,960  Outlook_admin.msp
   12-Apr-2002  06:45       2,873  Readme.txt

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time   Version             Size   File name
   --------------------------------------------------------------
   23-Jan-2002  09:32  10.0.3716.0       342,344  Exsec32.dll
   11-Apr-2002  23:40  10.0.4009.0       534,856  Outlcm.dll
   11-Apr-2002  23:40  10.0.4009.0     6,306,120  Outllib.dll
   21-Dec-2001  03:44  10.0.3618.0        92,488  Outlmime.dll
   06-Feb-2002  00:14  10.0.3729.0       117,064  Outlph.dll
   29-Nov-2001  10:21  10.0.3527.0        47,432  Recall.dll

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

Back to the top