Article ID: 321186 - View products that this article applies to.
This article was previously published under Q321186
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SYMPTOMS

If you double-click a drive or folder, Search Companion may start and the drive or folder may not open. If you configure settings for other actions that are associated with drives or file folders (for example, Open Command Window Here or Print Directory Listing), Windows may perform one of these actions instead of starting Search Companion.

NOTE: If you configure the Single-click to open an item (point to select) setting in Windows, this problem may occur if you single-click a drive or folder.

CAUSE

This problem occurs when you open the Edit File Type dialog box for the Drive or File Folder registered file types. For example, this problem occurs for folders if you complete the following procedure:
  1. Open the folder, and then click Folder Options on the Tools menu.
  2. Click File Folder in the Register file types list, and then click Advanced.
  3. After you perform this procedure, the None setting is removed from the value data for the Default string value in the following registry key:
    HKEY_CLASSES_ROOT\Directory\shell
    NOTE: This problem occurs even if you do not create a new action, edit existing actions, or change the default action in the Edit File Type dialog box.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run and then follow the steps in the Fix it Wizard.


Fix this problem
Microsoft Fix it 50665


Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

To resolve this problem, edit the registry to set the value data for the Default string value in the registry keys that are described in the "Cause" section of this article to none:
  1. Start Registry Editor (Regedt32.exe).
  2. Locate and then click the Default value under the following keys in the registry if this problem occurs with folders:
    HKEY_CLASSES_ROOT\Directory\shell
    If this problem occurs with drives:
    HKEY_CLASSES_ROOT\Drive\shell
  3. Click Modify on the Edit menu.
  4. Type none in the Value data box, and then click OK.
  5. Quit Registry Editor.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 321186 - Last Review: April 26, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbenv kbprb kbfixme kbmsifixme KB321186

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