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You Receive an "Action Could Not Be Completed" Error Message When You Select Many Recipients in the Global Address List

Article ID: 321217 - View products that this article applies to.

Hotfix Download Available

This article was previously published under Q321217

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SYMPTOMS

If you try to select many recipients for a message, you may receive the following error message:

Action could not be completed

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CAUSE

An index that is used to query the users who you selected is not used correctly.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

   Date        Time   Version        Size     File name
   -------------------------------------------------------

   04-25-2002  16:52  5.0.2195.5655  123,664  Adsldp.dll
   04-25-2002  16:52  5.0.2195.5655  130,832  Adsldpc.dll
   01-29-2002  17:52  5.0.2195.4016   62,736  Adsmsext.dll
   04-25-2002  16:52  5.0.2195.5627  357,136  Advapi32.dll
   04-25-2002  16:52  5.0.2195.5595  135,952  Dnsapi.dll
   04-25-2002  16:52  5.0.2195.5595   96,016  Dnsrslvr.dll
   04-25-2002  16:52  5.0.2195.5639  146,192  Kdcsvc.dll
   04-22-2002  13:24  5.0.2195.5640  199,952  Kerberos.dll
   02-07-2002  12:35  5.0.2195.4914   71,024  Ksecdd.sys
   04-06-2002  17:13  5.0.2195.5544  503,568  Lsasrv.dll
   04-06-2002  17:14  5.0.2195.5544   33,552  Lsass.exe
   12-07-2001  17:05  5.0.2195.4745  107,280  Msv1_0.dll
   04-25-2002  16:52  5.0.2195.5626  306,960  Netapi32.dll
   04-25-2002  16:52  5.0.2195.4979  360,208  Netlogon.dll
   04-25-2002  16:52  5.0.2195.5661  916,752  Ntdsa.dll
   04-25-2002  16:52  5.0.2195.5585  386,832  Samsrv.dll
   01-29-2002  17:52  5.0.2195.4874  128,784  Scecli.dll
   04-25-2002  16:52  5.0.2195.5615  299,792  Scesrv.dll
   04-25-2002  16:52  5.0.2195.5677   48,912  W32time.dll
   04-25-2002  16:15  5.0.2195.5677   57,104  W32tm.exe
   04-25-2002  16:52  5.0.2195.5011  125,712  Wldap32.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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