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RRAS Dial-on-Demand Interface Does Not Establish a Connection

Article ID: 321248 - View products that this article applies to.

This article was previously published under Q321248

SYMPTOMS

When you are using Microsoft Windows 2000 Service Pack 2 (SP2) with a large number of dial-on-demand (DOD) connections, you may experience intermittent connectivity problems on some of the DOD interfaces. This problem may occur on a server that contains eight or more DOD interfaces. This symptom may occur for both persistent and DOD routes. When the problem occurs and you try to connect the DOD connection, you receive a status of "Connecting", but the connection is never established. You may also receive the following events in the System Event Log:

Event Source:	RemoteAccess
Event Category:	None
Event ID:	20125
Date:		<date>
Time:		<time>
User:		N/A
Computer:	<computer name>
Description:
A Demand Dial persistent connection to the remote interface <interface 
name> failed to be initiated successfully. The following error occurred: 
The interface is in a disabled state.

Event Type:	Error
Event Source:	Srv
Event Category:	None
Event ID:	2000
Date:		<date>
Time:		<time>
User:		N/A
Computer:	<computer name>
Description:
The server's call to a system service failed unexpectedly.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

   Date         Time   Version           Size     File name
   -----------------------------------------------------------
   23-Jul-2002  19:22  5.0.2195.5873      58,128  Rasman.dll       
   23-Jul-2002  19:22  5.0.2195.5967     152,848  Rasmans.dll      
   23-Jul-2002  19:22  5.0.2195.5873      54,032  Rastapi.dll      
   21-Jun-2002  14:09  5.2.2.10            3,584  Spmsg.dll        
   21-Jun-2002  14:10  5.2.2.10           44,544  Spuninst.exe     
   13-Jun-2001  02:05  5.0.2195.3727       3,856  Svcpack1.dll     
   21-Jun-2002  14:10  5.2.2.10           10,240  Spcustom.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173

(http://support.microsoft.com/kb/265173/EN-US/ )

The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861

(http://support.microsoft.com/kb/296861/EN-US/ )

Use QChain.exe to Install Multiple Hotfixes with One Reboot

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