Article ID: 321339 - View products that this article applies to.
This article was previously published under Q321339
When you install Microsoft Office 2000, Microsoft Office XP, or Microsoft Works Suite, you may receive one of the following error messages:
Error 1304. Error writing to the file File name and location. Verify that you have access to that directory.
Note The only item that varies in these error messages is the file name. This error message can list any of several file names.
Error 1305. Error Reading from File: File name and Location. Verify that the file exists and that you can access it.
You receive one of these error messages when there is a configuration problem with your CD-ROM drive or a problem with the CD-ROM media itself.
To test your CD-ROM drive configuration, reduce the drive caching for your CD-ROM drive. For more information about how to reduce CD-ROM drive caching and about how to test the CD-ROM media for quality, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/140583/ )How to configure CD-ROM caching for Windows 95
(http://support.microsoft.com/kb/184410/ )How to use Msinfo32.exe to optimize CD-ROM cache settings
(http://support.microsoft.com/kb/141368/ )Poor performance from CD-ROM-based program
(http://support.microsoft.com/kb/158904/ )CD-ROM benchmark program may not disable read ahead or caching
(http://support.microsoft.com/kb/321641/ )How to troubleshoot issues with reading CD, CD-R, CD-RW, and DVD discs
(http://support.microsoft.com/kb/218617/ )How to troubleshoot CD-ROM or DVD-ROM read issues
Article ID: 321339 - Last Review: December 4, 2007 - Revision: 1.5