Article ID: 321339 - Last Review: December 4, 2007 - Revision: 1.5 Error message when you install Office 2000, Office XP, or Works Suite: "Error 1304" or "Error 1305"This article was previously published under Q321339 SYMPTOMS When you install Microsoft Office 2000, Microsoft Office XP, or Microsoft Works Suite, you may receive
one of the following error messages: Error 1304. Error
writing to the file File name and location. Verify
that you have access to that directory. Error 1305. Error Reading from File:
File name and Location. Verify that the file exists
and that you can access it. CAUSE You receive one of these error messages when there is a
configuration problem with your CD-ROM drive or a problem with the CD-ROM media
itself. RESOLUTION To test your CD-ROM drive configuration, reduce the drive
caching for your CD-ROM drive.
For more information
about how to reduce CD-ROM drive caching and about how to test the CD-ROM media
for quality, click the following article numbers to view the articles in the Microsoft Knowledge Base:
140583
(http://support.microsoft.com/kb/140583/
)
How to configure CD-ROM caching
for Windows 95
184410
(http://support.microsoft.com/kb/184410/
)
How to use
Msinfo32.exe to optimize CD-ROM cache settings
141368
(http://support.microsoft.com/kb/141368/
)
Poor
performance from CD-ROM-based program
158904
(http://support.microsoft.com/kb/158904/
)
CD-ROM
benchmark program may not disable read ahead or caching
321641
(http://support.microsoft.com/kb/321641/
)
How to troubleshoot issues with
reading CD, CD-R, CD-RW, and DVD discs
218617
(http://support.microsoft.com/kb/218617/
)
How to troubleshoot CD-ROM or
DVD-ROM read issues
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