Article ID: 321383 - View products that this article applies to.
This article was previously published under Q321383
This article has been archived. It is offered "as is" and will no longer be updated.
When you try to install the upgrade version of Microsoft Office v. X for Mac, you may receive the following error message:
This problem occurs even if you select the correct folder for the Office product that is eligible for the upgrade (for example, the Microsoft Office 98 folder, or the Microsoft Office 2001 folder).
The upgrade cannot be verified.
Note If you try to use Microsoft Office 98 as a qualifying product to install the Microsoft Office v. X Special Upgrade Offer or the Microsoft Office v. X Technology Guarantee offer, you will receive the error listed at the beginning of this article. The Microsoft Office v. X Special Upgrade Offer and the Microsoft Office v. X Technology Guarantee offer require Microsoft Office 2001 at the time of installation.
To resolve this problem, when the error message occurs, use one of the following procedures, as appropriate for your upgrade.
Upgrade from Microsoft Office 98 Macintosh Edition
Upgrade from Microsoft Office 2001 for Mac
For additional information about the Office products that are eligible for upgrade, visit the following Microsoft Web site:
Contact us for more help