OL2002: Outlook Closes While Running a Trusted COM Add-In

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This article was previously published under Q321421

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SYMPTOMS

If you try to run a Trusted COM add-in, Outlook 2002 closes with an access violation.

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CAUSE

This problem can occur if one of the following conditions is true:

The COM add-in tries to reference a user property that does not exist. -or-
The COM add-in uses the Find command on an empty folder.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date         Time     Size      File name     
   -------------------------------------------------------
   01-May-2002  19:51       2,873  Readme.txt
   01-May-2002  20:36   4,075,520  Outlook_admin.msp
   01-May-2002  19:40   2,244,196  Outlook.msp

After the fix is installed, the English-language version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date           Time  Version      Size       File name     
   -------------------------------------------------------
   29-Apr-2002    14:47 10.0.4024.0    104,776  Envelope.dll
   23-Jan-2002    15.32 10.0.3716.0    342,344  Exsec32.dll
   11-Apr-2002    17:40 10.0.4009.0    534,856  Outlcm.dll
   29-Apr-2002    14:48 10.0.4024.0  6,306,120  Outllib.dll
   20-Dec-2001    21:44 10.0.3618.0     92,488  Outlmime.dll
   05-Feb-2002    18:14 10.0.3729.0    117,064  Outlph.dll
   29-Nov-2001    16:21 10.0.3527.0     47,432  Recall.dll

NOTE: You must apply Microsoft Office XP Service Pack 1 (SP-1) before you apply this fix.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

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