OFFXP: Incorrect Letters or Characters Appear When You Type on the Keyboard

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Article ID: 321498
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Symptoms

When you use any of the Microsoft Office XP programs on a laptop computer, the keyboard does not work correctly. When you press any key on the keyboard, a character other than what you type appears on the monitor.

Cause

This behavior may occur if a US-Dvorak keyboard is listed in Text Services. The standard keyboard is US, and this must be the only keyboard listed in the Text Services section of Control Panel.

Resolution

To resolve this issue, remove all instances of keyboards other than the standard US keyboard. To do this, follow these steps.

NOTE: If you press NumLock on the keyboard of certain Dell portable computers, this makes different characters available when you type. To make the keyboard revert to its standard functionality, press FUNCTION+NumLock.
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Regional and Language Options.
  3. Click the Languages tab.
  4. In the Text Services and Input languages pane, click Details.
  5. In the Installed Services pane, click any keyboard listed other than US, and then click Remove.
  6. When the confirmation message appears, click Yes.
  7. Repeat step 5 until all listed keyboards except US are removed.

The keyboard now works in all programs.

More information

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article ID: 321498 - Last Review: June 19, 2014 - Revision: 1.0
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