Article ID: 321498 - View products that this article applies to.
This article was previously published under Q321498
When you use any of the Microsoft Office XP programs on a laptop computer, the keyboard does not work correctly. When you press any key on the keyboard, a character other than what you type appears on the monitor.
This behavior may occur if a US-Dvorak keyboard is listed in Text Services. The standard keyboard is US, and this must be the only keyboard listed in the Text Services section of Control Panel.
To resolve this issue, remove all instances of keyboards other than the standard US keyboard. To do this, follow these steps.
NOTE: If you press NumLock on the keyboard of certain Dell portable computers, this makes different characters available when you type. To make the keyboard revert to its standard functionality, press FUNCTION+NumLock.
The keyboard now works in all programs.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.