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Banner Page Always Prints When a Service That Needs to Print to a Novell NetWare Print Queue Prints
Article ID: 321522 - View products that this article applies to.
This article was previously published under Q321522
When a service that needs to print to a Novell NetWare print queue by using the Gateway Service for NetWare (GSNW) or the Client Services for NetWare (CSNW) sends a print job, the banner page may always print.
By default, when GSNW or CSNW detects that the logon request to a Novell NetWare server is coming from a service, the default print options are:
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:
Date Time Version Size File name -------------------------------------------------------- 08-May-2002 10:43 5.0.2195.5752 139,536 Nwprovau.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
Configuration Instructions for Print Options
Client Services for NetWare
Gateway Services for NetWare with the Gateway Not Turned On
Gateway Services for NetWare with the Gateway Turned On
Article ID: 321522 - Last Review: October 27, 2006 - Revision: 3.5