Article ID: 321613
This article was previously published under Q321613
A Windows 2000-based computer under heavy stress may stop unexpectedly with the following error message:
This problem was initially seen with Terminal Server installations, but it may occur on any Windows 2000 Server-based computer, under stress. The first argument is typically a low address (for example, 0 + 0x63 = 0x63). The fourth argument is always an address in the nt!ExpBoostOwnerThread() function.
STOP : 0x0000000a (0x00000063, 0x0000001c, 0x00000000, 0x80415026)
The error may occur about one or two times every week for a production Terminal server. In the few minutes before the computer stops unexpectedly, the computer appears to be very slow for the Terminal server users.
The problem occurs in the following scenario:
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 05-Nov-2002 14:35 5.0.2195.6114 371,536 Mrxsmb.sys 05-Nov-2002 14:35 5.0.2195.6114 132,944 Rdbss.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
This problem has also been reported on Windows 2000-based servers (for example, servers that are running Internet Information Services [IIS]) that have Terminal Services turned off. Although this problem does not originate with Terminal Services, it is most likely to occur when Terminal Services is turned on.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/EN-US/ )The Datacenter Program and Windows 2000 Datacenter Server Product
(http://support.microsoft.com/kb/296861/EN-US/ )How to Install Multiple Windows Updates or Hotfixes with Only One Reboot
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