You receive a "The client could not establish a connection to the remote computer" error message when you try to establish a remote desktop connection to a Windows XP-based computer

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Article ID: 321624 - View products that this article applies to.
This article was previously published under Q321624
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SYMPTOMS

When you try to use a Microsoft Windows XP-based computer to establish a remote desktop connection to a Windows XP-based computer that has the remote desktop connection installed, the connection may not succeed, and the client computer may receive the following error message:
The client could not establish a connection to the remote computer.

The most likely causes for this error are:
1) Remote connections might not be enabled at the remote computer.
2) The maximum number of connections was exceeded at the remote computer.
3) A network error occurred while establishing the connection.
Also, the following error may be logged in the application event log on the remote computer:

Event Type: Error
Event Source: TermService
Event Category: None
Event ID: 1036
Date: 1/2/2002
Computer: Computer Name
Description: Terminal server session creation failed. The relevant status code was 0xc0000022

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Microsoft Windows XP, 64-Bit Edition
   Date         Time   Version            Size    File name        Platform
   ------------------------------------------------------------------------
   23-Apr-2002  21:43  5.1.2600.43       616,960  Termsrv.dll      IA-64
Microsoft Windows XP, 32-bit editions
   Date         Time   Version            Size    File name        Platform
   ------------------------------------------------------------------------
   23-Apr-2002  21:43  5.1.2600.43       198,144  Termsrv.dll      x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Windows XP Service Pack 1.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 321624 - Last Review: May 14, 2007 - Revision: 1.6
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbhotfixserver kbqfe kberrmsg kbtermserv kbqfe kbbug kbfix kbsysadmin kbwinxpsp1fix KB321624

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