XADM: The Information Store Stops Responding While It Is Processing a Message

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Article ID: 321657 - View products that this article applies to.
This article was previously published under Q321657
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SYMPTOMS

When Exchange 2000 converts a message from Multipurpose Internet Mail Extensions (MIME) to Rich Text Format (RTF), an access violation may occur.

If Exchange 2000 processes a message that contains a MIME header that indicates that an attachment exists, and the attachment has been removed (possibly by a virus scanner), an access violation may occur. If the correct symbols are installed at the time of the access violation, a Drwtsn32.log file or the User.dmp file may contain a call stack that is similar to:
ChildEBP RetAddr  
0f36eff4 00752f70 store!ATTMCVT::HrGetNativeCpid+0x26
0f36f444 00440a9f store!ScProcessHtmlbase+0x173
0f36f470 004a2eae store!RTFHTML::ScUnwindTokens+0xac
0f36f4a4 00752649 store!RTFHTML::ScPopRTFState+0x97
0f36f4cc 00440514 store!ScProcessHtmltag+0x356
0f36f4ec 00440424 store!RTFHTML::ScNInterpret+0x25
0f36f4f8 0042f671 store!RTFHTML::ScInterpret+0xb
0f36f54c 0042fee5 store!OUTPOP::Read+0x286
0f36f5b0 0042fdae store!OUTPOP::CopyTo+0x101
0f36f61c 0042fcbf store!OUTPOP::HrConvert+0xd2
0f36f654 0042de37 store!OUTPOP::Stat+0x53
0f36f6c8 004285b9 store!STREAM::EcGetSize+0x191
0f36f6e8 004d20e3 store!EcOpenStream2+0x174
0f36f720 004b59a9 store!EcOpenStreamOp2+0xa0
0f36f754 004b5909 store!EcOpenStreamOp+0x5a
0f36f7b0 004d1ccb store!EcOpenStream+0x141
0f36f8d4 004d1083 store!EcRpc+0x1ca4
0f36f8ec 77d43b58 store!EcDoRpc+0x60
0f36f910 77da2577 RPCRT4!Invoke+0x30
					

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix has the following file attributes or later:

Component: Information store

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File nameVersion
Store.exe6.0.5770.92
Davex.dll6.0.5770.92
Dsaccess.dll6.0.5770.92
Dscmsg.dll6.0.5770.92
Excdo.dll6.0.5770.92
Exmgmt.exe6.0.5770.92
Exoledb.dll6.0.5770.92
Exprox.dll6.0.5770.92
Exres.dll6.0.5770.92
Exsp.dll6.0.5770.92
Exwmi.dll6.0.5770.92
Jcb.dll6.0.5770.92
Mad.exe6.0.5770.92
Mdbmsg.dll6.0.5770.92
Mdbsz.dll6.0.5770.92
Phatcat.dll6.0.5770.92

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

Properties

Article ID: 321657 - Last Review: October 24, 2013 - Revision: 1.4
APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbexchange2000presp3fix kbexchange2000sp3fix kbfix KB321657

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