Article ID: 321738 - View products that this article applies to.
This article was previously published under Q321738
When you attempt to redirect to Internet addresses while Yahoo! Messenger is running, your computer may become unstable, or you may receive the following error message:
If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:
Crash caused in iexplorer.EXE!-> Crash caused by Yahoo! Messenger.
App Name App Version Module Name Module Version Offset ---------------------------------------------------------------- iexplore.exe 6.0.2600.0 messmod.dll 126.96.36.199 00002fef
This issue may occur if Yahoo! Messenger stops responding (hangs) when you log on to a Web site.
To resolve this issue, obtain and install the most current version of Yahoo! Messenger. Note that as of April 2002, the most current version of Yahoo! Messenger is version 5.0. For information about how to obtain and install the most current version of Yahoo! Messenger, please visit the following Yahoo Web site:
http://messenger.yahoo.comMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact Yahoo, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/65416/EN-US/ )Hardware and Software Third-Party Vendor Contact List, A-K
(http://support.microsoft.com/kb/60781/EN-US/ )Hardware and Software Third-Party Vendor Contact List, L-P
(http://support.microsoft.com/kb/60782/EN-US/ )Hardware and Software Third-Party Vendor Contact List, Q-Z
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.