XL2002: Excel Quits Unexpectedly When You Switch Between Tab Strip and Chart on Worksheet

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This article was previously published under Q321797

For a Microsoft Excel 2000 version of this article, see 320520 (http://support.microsoft.com/kb/320520/EN-US/ ) .

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SYMPTOMS

If you insert a Microsoft Forms 2.0 TabStrip control and a chart on a worksheet, and you click between the control, the chart, and the cells on the worksheet, Excel quits unexpectedly, and you receive an application error message. In Microsoft Office XP Service Pack 1 (SP-1), the error information reads as follows:

Event: Application Failure
Application: Excel.exe
Version: 10.0.3506.0
Module: Excel.exe
Module Version: 10.0.3506.0
Offset: 0001cc51e

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CAUSE

Excel does not correctly handle the in-place and user-interface activation of some classes of semi-windowless controls.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version       Size        File name     
   -------------------------------------------------------------
   16-May-2002  20:47                13,147,148  Excel.msp
   16-May-2002  21:21                14,103,552  Excel_admin.msp

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time   Version       Size       File name     
   ------------------------------------------------------
   15-May-2002  00:43  10.0.4109.0   9,169,224  Excel.exe

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