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ISA Server may cause non-paged pool memory peaks
Article ID: 321844 - View products that this article applies to.
This article was previously published under Q321844
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows registry
In Microsoft Internet Security and Acceleration (ISA) Server 2000, you may experience slow response or be completely unable to establish sessions through ISA. For example, you may experience slow response or be unable to connect to Web sites through ISA.
When you monitor memory usage on the ISA Server by using, for example, Performance Monitor, you may see extensive peaks in user mode and non-paged pool memory consumption.
Additionally, you may see events similar to the following logged in the Event Viewer.
Event message 1
Event message 2
Event Type: Error
Event Source: Srv
Event Category: None
Event ID: 2019
The server was unable to allocate from the system nonpaged pool because the pool was empty.
Note that you may not see all of these symptoms.
Event Type: Error
Event Source: Microsoft Web Proxy
Event Category: None
Event ID: 14198
The Web Proxy service failed to create a network socket because there are no available ports on this computer. ISA server already reset the maximal port number to 65535. Make sure this is the value at HKLM\System\CurrentControlSet\Service\TcpIp\Parameters\MaxUserPort and restart the computer to apply this change.
The peak in the memory usage may be seen when the data retrieval rate between ISA and the Web server that hosts the content is faster than the data sending rate between ISA and the requesting client. Typically this may be seen when content is served from the Web Proxy cache or if the link between ISA and the Web server that hosts the content is faster than the link between ISA and the internal client that sends the request.
This hotfix for the HTTP redirector application filter limits the number of pending sends on the internal socket between the HTTP client and ISA.
You must install ISA Server Service Pack 1 (SP1) before you apply the following hotfix. For more information about how to obtain the latest ISA Server service pack, click the following article number to view the article in the Microsoft Knowledge Base:
313139This issue has been fixed in ISA Feature Pack 1. For more information about how to obtain Feature Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/313139/ )How to obtain the latest Internet Security and Acceleration Server 2000 service pack
319380A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
(http://support.microsoft.com/kb/319380/ )ISA Server 2000 Feature Pack 1 Overview
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. To install the fix, run the self-extracting file. You do not have to restart the ISA Server computer. If the computer is part of an ISA Server array, you do not have to shut the whole array down; you can still install this fix on a one-by-one basis.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
This fix also applies to the French, German, Spanish, and Japanese versions of ISA Server.
Date Time Version Size File name ------------------------------------------------------- 2-June-2002 18:33 3.0.1200.176 51,984 Httpfltr.dll 2-June-2002 18:31 3.0.1200.176 386,320 W3proxy.exe 2-June-2002 18:32 3.0.1200.176 99,600 Msphlpr.dll
The binary fix for the issue that is described in this article is Httpfltr.dll. The hotfix does, however, include updates to three binaries, because the hotfix package also resolves another issue that is referenced in the "More Information" section.
Instead of installing this hotfix, you can disable the HTTP redirector application filter if it is not required.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
This issue has been fixed in ISA Feature Pack 1.
To implement the functionality in this fix and then enable it, follow these steps after you have installed the fix:
Article ID: 321844 - Last Review: June 14, 2007 - Revision: 7.5