Off2000: Error Message When You Insert an Excel Object

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This article was previously published under Q321918

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SYMPTOMS

When you try to insert an Excel object from an existing file into PowerPoint, you may receive the following error message:

server name could not be found.

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This problem may occur if the file is located in an IBM AFS space or on a Novell server. AFS is an IBM Distributed File System that makes it possible for a UNIX-based computer to interface with Windows networks and host files for Windows-based computers. The AFS client requires that access to all the files be through a mapped network drive. Excel tries to obtain access to a file by using the actual path to the server and share instead of the mapped drive path.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

   Date         Time   Size       File name
   ----------------------------------------------
   08-Nov-2002  00:13  1,660,496  Excel.msp
   08-Nov-2002  00:48  4,315,216  Excel_admin.msp

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time      Version     Size       File name
   -------------------------------------------------------
   18-Oct-2002  15:59:50  9.0.0.7017  7,163,949  Excel.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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