You cannot preview a fax in the Fax Console

When you double-click a fax item in the Sent Items or Inbox folder in the Fax Console to preview the fax, nothing occurs. You cannot preview a sent fax or a received fax.

This issue may occur when you install a third-party program that registers a shortcut menu Open command on a computer that runs Windows XP Service Pack 1 (SP1).

Note The shortcut menu is the menu that appears when you right-click an item. Items that are similar to the Open or Print commands may be added by certain third-party programs.

The following file is available for download from the Microsoft Download Center:
Download the English 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=en)

Download the Arabic 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=ar)

Download the Chinese (Simplified) 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=zh-cn)

Download the Chinese (Traditional) 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=zh-tw)

Download the Czech 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=cs)

Download the Danish 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=da)

Download the Dutch 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=nl)

Download the Finnish 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=fi)

Download the French 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=fr)

Download the German 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=de)

Download the Greek 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=pl)

Download the Hebrew 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=he)

Download the Hungarian 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=hu)

Download the Italian 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=it)

Download the Japanese 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=jp)

Download the Korean 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=ko)

Download the Norwegian 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=no)

Download the Polish 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=pl)

Download the Portuguese 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=pt)

Download the Portuguese (Brazil) 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=pt-br)

Download the Russian 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=ru)

Download the Spanish 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=es)

Download the Swedish 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=sv)

Download the Turkish 322011 package now (http://www.microsoft.com/downloads/details.aspx?familyid=98324096-e978-4b0a-9c33-2c6466522e5c&displaylang=tr)

Release Date: December 5, 2002

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.