Article ID: 322303 - Last Review: May 17, 2007 - Revision: 1.4

Cannot Print from the Network to a Windows XP Print Server

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This article was previously published under Q322303

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SYMPTOMS

You may not be able to print to a Windows XP-based print server on the network. This problem can occur in the following situation:

A Windows XP-based computer is used as a network print server.
The computer is in a workgroup.
The printer is a serial-port printer.

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In a workgroup environment, the guest account is used to handle the print jobs from the network. If this is the first request for a print job and the printer must be initialized, the COM port settings must be read from the registry. However, the Guest account does not permission to read the COM port settings in the registry.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version      Size     File name
   ------------------------------------------------------
   05-Jul-2002  11:05  5.1.2600.46  284,160  Localspl.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

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