Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
You Cannot Access Protected Data After You Change Your Password
Article ID: 322346 - View products that this article applies to.
This article was previously published under Q322346
After you change your domain password, you may receive an error message when you try to gain access to protected data. Examples of protected data include files or folders that are encrypted with Encrypting File System (EFS) and user certificates.
This problem occurs because the protected data is encrypted by using a hash that is based on your password. When you change your password on the domain, the data is not re-encrypted with the new password until you first access the data. If you try to access the data for the first time while you are disconnected from the domain, the domain controller cannot be contacted. Therefore, the data cannot be accessed and re-encrypted with the new password.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:
Date Time Version Size File name -------------------------------------------------------- 13-May-2002 15:49 5.0.2195.5781 123,664 Adsldp.dll 13-May-2002 15:49 5.0.2195.5781 131,344 Adsldpc.dll 13-May-2002 15:49 5.0.2195.5781 62,736 Adsmsext.dll 13-May-2002 15:49 5.0.2195.5720 357,648 Advapi32.dll 13-May-2002 15:49 5.0.2195.5543 466,704 Crypt32.dll 13-May-2002 15:49 5.0.2195.5595 135,952 Dnsapi.dll 13-May-2002 15:49 5.0.2195.5595 96,016 Dnsrslvr.dll 13-May-2002 15:49 5.0.2195.5722 45,328 Eventlog.dll 13-May-2002 15:49 5.0.2195.5639 146,192 Kdcsvc.dll 13-May-2002 15:49 5.0.2195.5640 199,952 Kerberos.dll 13-May-2002 15:49 5.0.2195.5724 71,024 Ksecdd.sys 13-May-2002 15:49 5.0.2195.5744 504,080 Lsasrv.dll 13-May-2002 15:49 5.0.2195.5744 33,552 Lsass.exe 13-May-2002 15:49 5.0.2195.5782 107,792 Msv1_0.dll 13-May-2002 15:49 5.0.2195.5626 306,960 Netapi32.dll 13-May-2002 15:49 5.0.2195.5723 360,208 Netlogon.dll 13-May-2002 15:49 5.0.2195.5719 916,752 Ntdsa.dll 13-May-2002 15:49 5.0.2195.5782 119,568 Psbase.dll 13-May-2002 15:49 5.0.2195.5585 386,832 Samsrv.dll 13-May-2002 15:49 5.0.2195.5757 128,784 Scecli.dll 13-May-2002 15:49 5.0.2195.5757 299,792 Scesrv.dll 13-May-2002 15:49 5.0.2195.5782 17,680 Userinit.exe 13-May-2002 15:49 5.0.2195.5677 48,912 W32time.dll 13-May-2002 15:49 5.0.2195.5677 57,104 W32tm.exe 13-May-2002 15:49 5.0.2195.5737 125,712 Wldap32.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/EN-US/ )The Datacenter Program and Windows 2000 Datacenter Server Product
(http://support.microsoft.com/kb/296861/EN-US/ )Use QChain.exe to Install Multiple Hotfixes with One Reboot
Article ID: 322346 - Last Review: February 20, 2007 - Revision: 2.10