Select the product you need help with

You Cannot Access Protected Data After You Change Your Password

Article ID: 322346 - View products that this article applies to.

This article was previously published under Q322346

SYMPTOMS

After you change your domain password, you may receive an error message when you try to gain access to protected data. Examples of protected data include files or folders that are encrypted with Encrypting File System (EFS) and user certificates.

Back to the top | Give Feedback

CAUSE

This problem occurs because the protected data is encrypted by using a hash that is based on your password. When you change your password on the domain, the data is not re-encrypted with the new password until you first access the data. If you try to access the data for the first time while you are disconnected from the domain, the domain controller cannot be contacted. Therefore, the data cannot be accessed and re-encrypted with the new password.

Back to the top | Give Feedback

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   13-May-2002  15:49  5.0.2195.5781  123,664  Adsldp.dll
   13-May-2002  15:49  5.0.2195.5781  131,344  Adsldpc.dll
   13-May-2002  15:49  5.0.2195.5781   62,736  Adsmsext.dll
   13-May-2002  15:49  5.0.2195.5720  357,648  Advapi32.dll
   13-May-2002  15:49  5.0.2195.5543  466,704  Crypt32.dll
   13-May-2002  15:49  5.0.2195.5595  135,952  Dnsapi.dll
   13-May-2002  15:49  5.0.2195.5595   96,016  Dnsrslvr.dll
   13-May-2002  15:49  5.0.2195.5722   45,328  Eventlog.dll
   13-May-2002  15:49  5.0.2195.5639  146,192  Kdcsvc.dll
   13-May-2002  15:49  5.0.2195.5640  199,952  Kerberos.dll

   13-May-2002  15:49  5.0.2195.5724   71,024  Ksecdd.sys
   13-May-2002  15:49  5.0.2195.5744  504,080  Lsasrv.dll
   13-May-2002  15:49  5.0.2195.5744   33,552  Lsass.exe
   13-May-2002  15:49  5.0.2195.5782  107,792  Msv1_0.dll
   13-May-2002  15:49  5.0.2195.5626  306,960  Netapi32.dll
   13-May-2002  15:49  5.0.2195.5723  360,208  Netlogon.dll
   13-May-2002  15:49  5.0.2195.5719  916,752  Ntdsa.dll
   13-May-2002  15:49  5.0.2195.5782  119,568  Psbase.dll
   13-May-2002  15:49  5.0.2195.5585  386,832  Samsrv.dll
   13-May-2002  15:49  5.0.2195.5757  128,784  Scecli.dll
   13-May-2002  15:49  5.0.2195.5757  299,792  Scesrv.dll
   13-May-2002  15:49  5.0.2195.5782   17,680  Userinit.exe
   13-May-2002  15:49  5.0.2195.5677   48,912  W32time.dll
   13-May-2002  15:49  5.0.2195.5677   57,104  W32tm.exe
   13-May-2002  15:49  5.0.2195.5737  125,712  Wldap32.dll

Back to the top | Give Feedback

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

Back to the top | Give Feedback

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173

(http://support.microsoft.com/kb/265173/EN-US/ )

The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861

(http://support.microsoft.com/kb/296861/EN-US/ )

Use QChain.exe to Install Multiple Hotfixes with One Reboot

Back to the top | Give Feedback