Article ID: 322625 - Last Review: August 22, 2007 - Revision: 2.3

Windows: Remote Shut Down of Client Computer Fails

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This article was previously published under Q322625

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SYMPTOMS

When you try to remotely shutdown a client computer by using Shutdown.exe, the shutdown may fail with no error message, or you may receive the following error message:
The device is not ready.
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CAUSE

This problem may occur when CRTL+ALT+DELETE has been turned off for logon on the client computer.
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RESOLUTION

Windows XP

For additional information about how to resolve this problem in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
816938  (http://support.microsoft.com/kb/816938/EN-US/ ) "Device Not Ready" Error Message When You Try to Shut Down a Windows XP Workstation Remotely
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Windows 2000

For additional information about how to resolve this problem in Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
307635  (http://support.microsoft.com/kb/307635/EN-US/ ) Remote Shutdown Results in Logoff When Unlock Computer Dialog Box Is Displayed
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Windows NT 4.0

To correct this problem in Windows NT 4.0, install the latest service pack.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
317371  (http://support.microsoft.com/kb/317371/EN-US/ ) HOW TO: Use the Remote Shutdown Tool to Shut Down and Restart a Computer in Windows 2000
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APPLIES TO
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows NT 4.0
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Keywords: 
kbhotfixserver kbqfe kberrmsg kbprb kbbug kbsecurity kbwinxpsp1fix KB322625
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