Windows Explorer Quits and Generates an Error Message When You Try to Map a Network Drive

View products that this article applies to.

This article was previously published under Q322857

SYMPTOMS

When you try to map a drive in Windows Explorer to a network share or to a Web location, Windows Explorer may quit, and then you may receive one of the following error messages.

In Windows XP:

Explorer.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

In Windows 2000:

Access Violation

Explorer.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created.

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CAUSE

This problem may occur if the mapped network drive name contains more than 300 characters.

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To resolve this problem, install the latest service pack for Windows XP.

For additional information about how to obtain the latest service pack for Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack

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Windows 2000

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Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was corrected in Microsoft Windows XP Service Pack 1 (SP1). This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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