Incorrect characters appear when you use an Accessibility program with the Japanese version of an Office XP program

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Article ID: 322912 - View products that this article applies to.
This article was previously published under Q322912
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SYMPTOMS

When you use an AIMM-aware (Accessibility) program with the Japanese version of a Microsoft Office XP program, incorrect characters may appear when you type double-byte character set (DBCS) characters in the Input Method Editor (IME).

CAUSE

This problem may occur on a Microsoft Windows 98-based or on a Microsoft Windows Millennium Edition (Me)-based computer.

RESOLUTION

Update and service pack information

This problem is corrected in Microsoft Office XP Alternative User Input Update: March 9, 2004.

For additional information about Office XP Alternative User Input Update: March 9, 2004, click the following article number to view the article in the Microsoft Knowledge Base:
832668 Office XP Alternative User Input Update: March 9, 2004

This update was first included in Microsoft Office XP Service Pack 3.

For additional information about the latest service pack for Office XP, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size       File name
   ----------------------------------------
   23-Oct-2002  20:41  3,431,508  Msctf.msp
After the hotfix is installed, the following files will have the listed attributes or later:
   Date           Time  Version      Size     File name     
   ------------------------------------------------------
   27-Sep-2002    18:37 5.1.2409.28  277,504  Msctf.dll
   23-Aug-2001    19:31 5.1.2409.22  169,472  Msimtf.dll
   07-Jan-2002    16:26 5.1.2409.24  229,888  Sptip.dll
   27-Sep-2002    18:38 4.0.0.28       4,608  Hkl0411.dll
   27-Sep-2002    18:38 4.0.0.28       4,608  Hkl0404.dll
   27-Sep-2002    18:38 4.0.0.28       4,608  Hkl0804.dll
   27-Sep-2002    18:38 4.0.0.28       4,608  Hkl0412.dll
				
This hotfix is a post-Office XP Service Pack 2 (SP-2) hotfix. To install the hotfix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this hotfix. For additional information about the Windows Installer requirement for post-Office XP SP-2 hotfixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

This problem was first corrected in Office XP Service Pack 3.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Properties

Article ID: 322912 - Last Review: December 8, 2005 - Revision: 1.6
APPLIES TO
  • Microsoft Office XP Professional
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Office XP Developer Edition
Keywords: 
kbofficexppresp3fix kbbug kbfix KB322912

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