Cannot Open a .pdf File with the File:// Protocol If the Address Contains a "#" Character

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Article ID: 322918 - View products that this article applies to.
This article was previously published under Q322918
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SYMPTOMS

If you try to open a link to a .pdf file, you may not be able to open the file. This problem may occur if the Web address (or URL) for the file uses the file:// protocol, and if the Web address contains a number sign (#). For example, the problem may occur with Web addresses that have the following format:
file://servername/sharename/filename.pdf#location

CAUSE

Internet Explorer does not split the location character from the file name in a Web address that uses the file:// protocol, has a location character, and has some specific extensions (such as .pdf).

RESOLUTION

To resolve this problem, obtain the latest service pack for Internet Explorer 6. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
328548 How to Obtain the Latest Internet Explorer 6 Service Pack
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version       Size     File name
   ------------------------------------------------------
   14-Jun-2002  12:07  6.0.2718.400  391,168  Shlwapi.dll  
				

WORKAROUND

To work around this problem, use the HTTP protocol instead of the file:// protocol.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 322918 - Last Review: February 1, 2007 - Revision: 4.10
APPLIES TO
  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Media Center Edition
    • Microsoft Windows XP Tablet PC Edition
    • Microsoft Windows 2000 Advanced Server
    • Microsoft Windows 2000 Datacenter Server
    • Microsoft Windows 2000 Professional Edition
    • Microsoft Windows 2000 Server
    • Microsoft Windows NT Server 4.0 Standard Edition
    • Microsoft Windows NT Server 4.0, Terminal Server Edition
    • Microsoft Windows NT Workstation 4.0 Developer Edition
    • Microsoft Windows Millennium Edition
    • Microsoft Windows 98 Second Edition
    • Microsoft Windows 98 Standard Edition
Keywords: 
kbbug kbfix kbqfe kbie600presp1fix kbie600sp1fix kbhotfixserver KB322918

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