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Your Computer Stops Responding During Shutdown if the CD-ROM Tray Is Open in Windows 2000Article ID: 322930 - View products that this article applies to. This article was previously published under Q322930 On This PageSYMPTOMS
If you shut down your computer while your CD-ROM tray is in the open position, your computer may stop responding (hang).
RESOLUTIONService Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:260910
(http://support.microsoft.com/kb/260910/EN-US/
)
How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix should have the following file attributes or later:
(http://support.microsoft.com/contactus/?ws=support)
Date Time Version Size File name ------------------------------------------------------- 20-Jun-2002 14:54 5.0.2195.5903 85,776 Services.exe 19-Apr-2002 17:45 5.2.2.2 3,584 Spmsg.dll STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4. MORE INFORMATIONFor additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below
to view the article in the Microsoft Knowledge Base:
265173 For additional information about how to install multiple hotfixes with only one reboot, click the article number below
to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/EN-US/
)
Datacenter Program and Windows 2000 Datacenter Server Product
296861
(http://support.microsoft.com/kb/296861/EN-US/
)
Use QChain.exe to Install Multiple Hotfixes with One Reboot
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