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Cannot Browse Printers When You Are Trying to Print or Browse Printer Queues

Article ID: 322953 - View products that this article applies to.

This article was previously published under Q322953

SYMPTOMS

When you try to browse the printer list from your print server, the browse list may timeout and may not display any printers. Any request to print to the server over the network may not work. However, you can print from the server. A Network Monitor trace of a client to the server may show STATUS_PIPE_NOT_AVAILABLE (0xC00000AC) errors that are returned from the CreateFile call to the print server.

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CAUSE

This problem may occur on a busy server with slow connections to other computers. Under these conditions, the spooler service on the server may run out of RPC threads to handle the requests.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size     File name
   ------------------------------------------------------
   13-Jun-2002  09:17  5.0.2195.5853  940,304  Ole32.dll
   13-Jun-2002  09:17  5.0.2195.5883  429,328  Rpcrt4.dll
   13-Jun-2002  09:17  5.0.2195.5023  184,592  Rpcss.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173

(http://support.microsoft.com/kb/265173/EN-US/ )

The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861

(http://support.microsoft.com/kb/296861/EN-US/ )

Use QChain.exe to Install Multiple Hotfixes with One Reboot

Sample Output From a Network Monitor Trace

Frame  Time  Src MAC Addr  Dst MAC Addr  Protocol  Description  Src Other Addr  Dst Other Addr  Type Other Addr

99  2.031276  0002A5FBE364  0002A5F03E78  SMB  C NT create & X, File = \spoolss  10.61.1.99  10.61.1.199   
+ Frame: Base frame properties
+ ETHERNET: ETYPE = 0x0800 : Protocol = IP:  DOD Internet Protocol
+ IP: ID = 0x8EF; Proto = TCP; Len: 146
+ TCP: .AP..., len:  106, seq: 804524982-804525088, ack:2648823816, win:17520, src: 2682  dst:  139 (NBT Session) 
+ NBT: SS: Session Message, Len: 102
+ SMB: C NT create & X, File = \spoolss

*************************************************************************************************************************************************************
100  2.031276  0002A5F03E78  0002A5FBE364  SMB  R NT create & X - NT error, System, Error, Code = (172) STATUS_PIPE_NOT_AVAILABLE  10.61.1.199  10.61.1.99   
+ Frame: Base frame properties
+ ETHERNET: ETYPE = 0x0800 : Protocol = IP:  DOD Internet Protocol
+ IP: ID = 0x91E7; Proto = TCP; Len: 79
+ TCP: .AP..., len:   39, seq:2648823816-2648823855, ack: 804525088, win:16384, src:  139 (NBT Session)  dst: 2682 
+ NBT: SS: Session Message, Len: 35
+ SMB: R NT create & X - NT error, System, Error, Code = (172) STATUS_PIPE_NOT_AVAILABLE

***********************************************************************************************************************
101  2.031276  0002A5FBE364  0002A5F03E78  SMB  C transact WaitNmPipe, File = \PIPE\spoolss  10.61.1.99  10.61.1.199   
+ Frame: Base frame properties
+ ETHERNET: ETYPE = 0x0800 : Protocol = IP:  DOD Internet Protocol
+ IP: ID = 0x8F0; Proto = TCP; Len: 140
+ TCP: .AP..., len:  100, seq: 804525088-804525188, ack:2648823855, win:17481, src: 2682  dst:  139 (NBT Session) 
+ NBT: SS: Session Message, Len: 96
+ SMB: C transact WaitNmPipe, File = \PIPE\spoolss

********************************************************************************************************************************************************************
102  2.171903  0002A5F03E78  0002A5FBE364  TCP  .A...., len:    0, seq:2648823855-2648823855, ack: 804525188, win:16284, src:  139 (NBT S 10.61.1.199  10.61.1.99   
+ Frame: Base frame properties
+ ETHERNET: ETYPE = 0x0800 : Protocol = IP:  DOD Internet Protocol
+ IP: ID = 0x91F3; Proto = TCP; Len: 40
+ TCP: .A...., len:    0, seq:2648823855-2648823855, ack: 804525188, win:16284, src:  139 (NBT Session)  dst: 2682 

***********************************************************************************************
103  2.265654  000216747560  *BROADCAST  ARP_RARP  ARP: Request, Target IP: 10.61.9.99         
+ Frame: Base frame properties
+ ETHERNET: ETYPE = 0x0806 : Protocol = ARP:  Address Resolution Protocol
+ ARP_RARP: ARP: Request, Target IP: 10.61.9.99

************************************************************************************************************************************************
104  2.281280  0002A5F03E78  0002A5FBE364  SMB  R transact - NT error, System, Error, Code = (181) STATUS_IO_TIMEOUT  10.61.1.199  10.61.1.99   
+ Frame: Base frame properties
+ ETHERNET: ETYPE = 0x0800 : Protocol = IP:  DOD Internet Protocol
+ IP: ID = 0x9203; Proto = TCP; Len: 79
+ TCP: .AP..., len:   39, seq:2648823855-2648823894, ack: 804525188, win:16284, src:  139 (NBT Session)  dst: 2682 
+ NBT: SS: Session Message, Len: 35
+ SMB: R transact - NT error, System, Error, Code = (181) STATUS_IO_TIMEOUT

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