Article ID: 322960 - View products that this article applies to.
This article was previously published under Q322960
When you try to activate your copy of Windows XP by telephone, Windows may generate an Installation ID that consists completely of dashes, and you cannot continue with activation.
This problem usually occurs when the combination of the product key that is used for installation and the channel of the media is not licensed or is incompatible with the current hardware.
To resolve this issue, repair your installation of Windows XP, and then activate the product. To do so, follow these steps:
For more information about how to complete an in-place upgrade or repair ofWindows XP, click the following article number to view the article in the Microsoft Knowledge Base:
315341For more information about Microsoft product activation, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/315341/ )How to perform an in-place (reinstallation) upgrade of Windows XP
302806For more information about how to activate Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/302806/ )Description of Microsoft product activation
(http://support.microsoft.com/kb/307890/ )How to activate Windows XP
Article ID: 322960 - Last Review: November 19, 2008 - Revision: 2.0
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