Text is displayed as unreadable symbols when you open a document in Word 2002

Article translations Article translations
Article ID: 323037 - View products that this article applies to.
This article was previously published under Q323037
Expand all | Collapse all

SYMPTOMS

When you open a file, the contents of the file are unreadable and are replaced by boxes and other symbols and characters.

NOTE: A similar problem can occur when you open a document with the "Recover Text from Any File" converter.

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
291180 WD2002: Formatting Lost, Symbols Appear When You Open Document
186435 WD97: Formatting Lost, Symbols Appear When Opening Document

CAUSE

This problem has been reported to be the result of one of the following email worms: w32/Klez.e@mm, w32/Klez.h@mm, worm_klez.e, w32/klez.f, or other klez worm variant. The worm replaces every character in affected files with zeros or other unreadable characters and symbols.

RESOLUTION

To remove the Klez worm and its known variants from your computer, contact your antivirus manufacturer. For information about how to contact antivirus vendors, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendors
There is currently no method to restore a document that is infected by these worms. Microsoft recommends that you always keep a backup copy of your documents stored in a location outside your computer (for example, on a floppy disk, on a tape backup, or on a CD-ROM).

Properties

Article ID: 323037 - Last Review: June 16, 2008 - Revision: 3.0
APPLIES TO
  • Microsoft Word 2002 Standard Edition
  • Microsoft Word 2000 Standard Edition
  • Microsoft Word 97 Standard Edition
Keywords: 
kbopenfile kbtshoot kbvirus kbprb KB323037

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com