Article ID: 323242 - Last Review: April 7, 2006 - Revision: 2.2

OL2002: The Custom MAPI Transport Provider Does Not Force Outlook to Retrieve Messages Immediately

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This article was previously published under Q323242

SYMPTOMS

If you write a custom MAPI transport provider for Outlook 2002, and you call the IMAPISupport::SpoolerNotify method to force Outlook 2002 to retrieve any new messages that were received by your custom transport provider, the new messages do not appear unless you click Send/Receive.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Size       File name
   ------------------------------------------------
   28-Aug-2002  16:28  3,963,392  Outlook_admin.msp
   28-Aug-2002  15:58  1,974,452  Outlook.msp
   30-Aug-2002  19:31      3,138  Readme.txt

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time   Version       Size       File name     
   --------------------------------------------------------
   16-Aug-2002  21:05  10.0.4413.0     346,696  Exsec32.dll      
   09-Aug-2002  03:22  10.0.4406.0     539,208  Outlcm.dll       
   23-Aug-2002  22:59  10.0.4420.0   6,310,472  Outllib.dll      
   09-Aug-2002  03:22  10.0.4406.0     121,416  Outlph.dll

NOTE: Microsoft recommends that you use Microsoft Windows Installer 2.0 for the Client Patch installation that is after Microsoft Office XP Service Pack (SP-2). For more information, see the Outlook 2002 Readme.txt file.

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