OL2002: You Cannot View or Expand a Folder Hierarchy That Is Created by SAP MAPI Service Provider

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This article was previously published under Q323392

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SYMPTOMS

If you configure a SAP MAPI Service Provider in Microsoft Outlook 2002, the replication of the SAP office data is created successfully and all folders are synchronized successfully but the SAP folder does not open when you double-click it.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date           Version       File name
   --------------------------------------------------
   29-Apr-2002    10.0.4024.0   Bjablr32.dll
   29-Apr-2002    10.0.4024.0   Contab32.dll
   29-Apr-2002    10.0.4024.0   Envelope.dll
   29-Apr-2002    10.0.4024.0   Exsec32.dll
   29-Apr-2002    10.0.4024.0   Olkfstub.dll
   29-Apr-2002    10.0.4024.0   Outlmime.dll
   29-Apr-2002    10.0.4024.0   Outlook.exe
   29-Apr-2002    10.0.4024.0   Recall.dll
   03-May-2002    10.0.4030.0   Emablt32.dll
   03-May-2002    10.0.4020.0   Pstprx32.dll
   14-May-2002    10.0.4109.0   Emsabp32.dll
   20-May-2002    10.0.4115.0   Emsmdb32.dll
   20-May-2002    10.0.4115.0   Mspst32.dll
   20-May-2002    10.0.4115.0   Outex.dll
   20-May-2002    10.0.4115.0   Outlctl.dll
   31-May-2002    10.0.4128.0   Emsui32.dll
   05-Jun-2002    10.0.4128.0   Msmapi32.dll
   05-Jun-2002    10.0.4128.0   Outlcm.dll
   05-Jun-2002    10.0.4128.0   Outllib.dll
   05-Jun-2002    10.0.4128.0   Outlph.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

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MORE INFORMATION

The affected binaries for this fix are patched in the following files:

Outlook.msp
Outlook_admin.msp
Olkintl.msp
Olkintl_admin.msp

For client installation, you must apply Outlook.msp and Olkintl.msp. To patch an existing administrative installation, you must apply Outlook_admin.msp and Olkintl_admin.msp to the administrative patch. In addition to this fix, you must also apply the SAP fixes mentioned in the SAP Article ID 480685. For additional information about SAP, visit the following Web site:

www.sap.com (http://www.sap.com/)

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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