Error Message if Windows 2000 Server Is Running Citrix Metaframe That Is Configured in a Load-Balancing Farm

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Article ID: 323456 - View products that this article applies to.
This article was previously published under Q323456
This article has been archived. It is offered "as is" and will no longer be updated.
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SYMPTOMS

Termsrv.exe may generate a Dr. Watson error message on your Windows 2000-based server. This symptom may occur if your Windows 2000-based server is running Citrix Metaframe that is configured in a load-balancing farm.

CAUSE

This problem occurs when the kernel tries to delete an object under the wrong process context. For this problem, the kernel deletes an LPC Port object under the Termsrv.exe process context when it was originally created under the Csrss.exe process.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version         Size       File name
   -----------------------------------------------------------
   10-Jun-2002  22:17  5.0.2195.5265      42,256  Basesrv.dll      
   10-Jun-2002  22:17  5.0.2195.4928     708,880  Kernel32.dll     
   10-Jun-2002  22:15  5.0.2195.5876   1,688,576  Ntkrnlmp.exe     
   10-Jun-2002  22:16  5.0.2195.5876   1,688,320  Ntkrnlpa.exe     
   10-Jun-2002  22:16  5.0.2195.5876   1,708,928  Ntkrpamp.exe     
   10-Jun-2002  22:15  5.0.2195.5876   1,666,304  Ntoskrnl.exe     
   10-Jun-2002  22:17  5.0.2195.4928     708,880  Kernel32.dll 
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
This hotfix is listed in Add/Remove Programs as Q326800 and not Q323456. This hotfix is also listed in the Hotfix registry key as Q326800. The hotfix has been repacked due to conflicts with Windows 2000 SP3. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
326800 Windows 2000 Kernel Hotfixes May Cause Conflict with SP3

Properties

Article ID: 323456 - Last Review: October 26, 2013 - Revision: 3.7
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbwin2ksp4fix kbbug kbenv kberrmsg kbfix kbwin2000presp4fix KB323456

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