Article ID: 323613 - View products that this article applies to.
This article was previously published under Q323613
If you try to delete multiple columns from a Microsoft Graph file that is embedded in a Microsoft PowerPoint presentation slide, you may receive the following error message:
If PowerPoint stops responding (hangs) and you press CTRL+ALT+DEL to quit PowerPoint, you may receive the following application error message:
CiceroUIWndFrame: GRAPH.EXE - Application Error
The instruction at xxxxxxxx referenced memory at xxxxxxxx. The memory could not be written.
AppName: Graph.exe AppVer: 10.0.2602.0 ModName: Mso.dll ModVer: 10.0.3311.0 Offset:0001c468 AppName: Excel.exe AppVer: 10.0.4109.0 ModName: Excel.dll ModVer: 10.0.3501.0 Offset: 0043b8b2 AppName: Excel.exe AppVer: 10.0.4109.0 ModName: Excel.dll ModVer: 10.0.4109.0 Offset: 000098b3 AppName: Excel.exe AppVer: 10.0.4109.0 ModName: Excel.dll ModVer: 10.0.4109.0 Offset: 000620af AppName: Excel.exe AppVer: 10.0.4109.0 ModName: Excel.dll ModVer: 10.0.4109.0 Offset: 002a8ead
This problem may occur after you delete a column from the datasheet because the data structure of the datasheet is checked for possible compaction to reduce the memory used. When you delete many columns in quick succession, memory clean up does not occur as expected. The memory manager eventually corrupts the memory heap for Microsoft Graph and causes PowerPoint 2002 to stop responding.
Service pack informationThis problem is corrected in Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )OFFXP: How to Obtain the Latest Office XP Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Size File name -------------------------------------------------- 28-Aug-2002 03:06 2,241,240 Graph.msp 28-Aug-2002 16:31 2,107,292 Graph_admin.msp 30-Aug-2002 14:30 3,162 Readme.txt
Date Time Version Size File name ---------------------------------------------------------- 23-Aug-2002 17:59 10.0.4420.0 2,144,840 Graph.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.
Article ID: 323613 - Last Review: February 1, 2007 - Revision: 4.7