You receive the "CiceroUIWndFrame: GRAPH.EXE - Application Error" error message when you delete multiple columns from a graph

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Article ID: 323613 - View products that this article applies to.
This article was previously published under Q323613
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SYMPTOMS

If you try to delete multiple columns from a Microsoft Graph file that is embedded in a Microsoft PowerPoint presentation slide, you may receive the following error message:
CiceroUIWndFrame: GRAPH.EXE - Application Error
The instruction at xxxxxxxx referenced memory at xxxxxxxx. The memory could not be written.
If PowerPoint stops responding (hangs) and you press CTRL+ALT+DEL to quit PowerPoint, you may receive the following application error message:
   AppName: Graph.exe    AppVer: 10.0.2602.0   ModName: Mso.dll 
   ModVer: 10.0.3311.0   Offset:0001c468 

   AppName: Excel.exe    AppVer: 10.0.4109.0   ModName: Excel.dll 
   ModVer: 10.0.3501.0   Offset: 0043b8b2

   AppName: Excel.exe    AppVer: 10.0.4109.0   ModName: Excel.dll 
   ModVer: 10.0.4109.0   Offset: 000098b3 

   AppName: Excel.exe    AppVer: 10.0.4109.0   ModName: Excel.dll 
   ModVer: 10.0.4109.0   Offset: 000620af

   AppName: Excel.exe    AppVer: 10.0.4109.0   ModName: Excel.dll 
   ModVer: 10.0.4109.0   Offset: 002a8ead

CAUSE

This problem may occur after you delete a column from the datasheet because the data structure of the datasheet is checked for possible compaction to reduce the memory used. When you delete many columns in quick succession, memory clean up does not occur as expected. The memory manager eventually corrupts the memory heap for Microsoft Graph and causes PowerPoint 2002 to stop responding.

RESOLUTION

Service pack information

This problem is corrected in Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date          Time    Size        File name
   --------------------------------------------------
   28-Aug-2002   03:06   2,241,240   Graph.msp
   28-Aug-2002   16:31   2,107,292   Graph_admin.msp
   30-Aug-2002   14:30       3,162   Readme.txt
				
After the hotfix is installed, the following files will have the listed attributes or later:
   Date           Time  Version         Size       File name
   ----------------------------------------------------------
   23-Aug-2002   17:59  10.0.4420.0     2,144,840  Graph.exe
				



STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.

Properties

Article ID: 323613 - Last Review: February 1, 2007 - Revision: 4.7
APPLIES TO
  • Microsoft Excel 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbqfe kberrmsg kbslideshow kbgraphic kbbug kbfix kbofficexppresp2fix KB323613

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