Article ID: 323735 - View products that this article applies to.
This article was previously published under Q323735
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You may experience a problem when you are using Performance Logs and Alerts in Computer Management to monitor alerts. If a remote alert does not start because the computer is unavailable, local alerts may no longer start, and you may receive the following error message:
The log or alert name log or alert has not started. Refresh the log or alert list to view current status, or see the application event log for any errors.
The problem may occur if System Monitor continues to try to connect to the remote computer. This blocks the local alerts, which then time out and do not start.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------- 14-Jun-2002 13:33 5.0.2195.5889 90,384 Smlogsvc.exe 21-Jun-2002 10:09 126.96.36.199 3,584 Spmsg.dll 21-Jun-2002 10:10 188.8.131.52 44,544 Spuninst.exe 12-Jun-2001 22:05 5.0.2195.3727 3,856 Svcpack1.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/EN-US/ )The Datacenter Program and Windows 2000 Datacenter Server Product
(http://support.microsoft.com/kb/296861/EN-US/ )Use QChain.exe to Install Multiple Hotfixes with One Reboot
Article ID: 323735 - Last Review: February 27, 2014 - Revision: 2.7