Article ID: 323931 - View products that this article applies to.
This article was previously published under Q323931
This article has been archived. It is offered "as is" and will no longer be updated.
If you log on to your computer by using a smart card, you may receive a prompt to refresh your credentials if you remain logged on for a long time.
BackgroundWhen a user logs on using a smart card, Kerberos grants the user a ticket granting ticket (TGT). With the TGT, the user can acquire tickets to access other resources on the network without typing any credentials. The TGT lasts for a fixed amount of time. At the end of this lifetime, the user must refresh it. To do so, the user must supply credentials by logging on. When you log on, the TGT is automatically updated. When Windows determines that the user has an expired TGT, an icon and a message appear on the taskbar of the user's computer. The message informs the user to update their credentials.
TGT RefreshThe TGT has a default lifetime of 10 hours. If a user is logged on for more than 10 hours, the TGT expires and the user must refresh the TGT. If the smart card is in the reader, the TGT is refreshed. If the smart card is not in the reader, the TGT is not refreshed and all later attempts to access the network fail. To work around this behavior, the user must log off, and then log on to the computer to get a new TGT.
TGT Renewal in Windows XP and Windows 2000 SP2 and LaterBy default, the TGT has a default lifetime of 10 hours, but the user can renew it for up to 7 days. The renewal does not require credentials. The renewal occurs only if the user uses the TGT within 5 minutes of its expiration. Otherwise the TGT expires and the user must refresh it (which requires credentials).
TGT Renewal in Windows Server 2003By default, the TGT has a default lifetime of 10 hours, but the user can renew it for up to 7 days. The renewal does not require credentials. The renewal occurs by using a scavenger thread on the computer. If the user cannot renew the TGT, it expires and the user must refresh it (which requires credentials).
Cached CredentialsIf the user logs on with cached credentials, the user cannot refresh the TGT by unlocking (even without cached credentials, unlocking does not reliably refresh the TGT on Windows 2000). Otherwise, the user can refresh the TGT by unlocking and by re-inserting the card.
Article ID: 323931 - Last Review: February 27, 2014 - Revision: 3.3
Contact us for more help
Connect with Answer Desk for expert help.