Access Violation in Spoolsv.exe GDI32!IcmInitIcmInfo in Windows 2000

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Article ID: 324183 - View products that this article applies to.
This article was previously published under Q324183
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SYMPTOMS

The Spooler service may stop responding (hang) when an access violation occurs, and the following event may be logged:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
User: N/A
Computer: print server name
Description: The Print Spooler service terminated unexpectedly.
The Dr. Watson log may show that the access violation occurred in the Spoolsv.exe tool in gdi32!IcmInitIcmInfo.

CAUSE

This problem may occur if a print job that contains an older version 3 DEVMODE structure that does not contain ICM information is submitted. When the spooler tries to reference this data, it causes the access violation.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version         Size     File name
   ------------------------------------------------------
   11-Jun-2002  09:48  5.00.2195.5878  222,992  Gdi32.dll       
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

After you apply this hotfix, the DEVMODE structure is checked before ICM data can be used. If a DEVMODE that is not valid is detected, the following error may be logged by the spooler:
Event Type: Error
Event Source: Print
Event Category: None
Event ID: 45
User: user name
Computer: print server name
Description: Document failed to print due to GDI/Driver error in rendering.
This print job may not print successfully, but it no longer hangs the Spooler service.

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
A print job that is not valid can be generated from a program or an older printer driver.

Properties

Article ID: 324183 - Last Review: February 28, 2014 - Revision: 3.7
APPLIES TO
  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
  • Microsoft Windows 2000 Service Pack 3
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbprint kbwin2ksp4fix kbbug kbenv kberrmsg kbfix kbqfe kbwin2000presp4fix KB324183

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